“By The Time I Got Back to Them They had Gone Somewhere Else”

Ouch. One of the first times I heard this it was from a custom home builder whose average sale was worth well into six figures.

It is something we hear every day but it never gets less painful. Over 70{a99c36a6f79229d39d84bfebbb75e3e9e4acafaef87a7f196075cfc1faff4a87} of consumers say that they are most likely to do business with the first company that responds to them. Makes sense, right?

The fact is that we live in an on-demand society. When we want things, we want them now.

And social media makes it super-easy for customers and prospective customers to reach you through various different channels - whether you want them to or not.

Even the least active Facebook pages or websites are going to get messages. For more busy pages or sites, answering these messages could be a full-time job for one or more employees.

But here is the catch. A good proportion of the questions that come in through your site or through social media are “buyer questions”. That means someone wants an answer so they can do business with you. Common questions might be:

  • Where are you located?
  • What are your hours?
  • Do you service my area?
  • What services do you provide?

Are You Cringing Yet?

If you haven't heard some of the questions above, you have heard others that pertain more to your business.

But here's the deal (and it is a total Catch 22). If you don't have a live chat on your site or if you're not encouraging prospective customers to message your fan page, you're leaving money on the table. These are the questions people ask when they're close to buying from you.

However, this could become a mess if you don't have staff in-place to monitor these channels. The last thing you want is to have someone waiting days or weeks for a response on "live" chat. Nor do you want to spend your time or that of your staff answering the same questions over and over.

Fortunately, the Solution is Simple...

The same Messenger bot can be used to attend to people on both your Facebook page or your website. Or they could be two different bots. Totally depends on you but the results will be the same.

Your customers will never be ignored.

Best case, your bot can answer their questions and quickly move them towards becoming a customer. Worst case, is that they receive immediate attention and the bot notifies your staff that they need help.

Both are pretty good outcomes, right?

To see how we're using Messenger in this capacity, either visit our fanpage here and send a message to our page OR simply start a conversation using the "live chat" function on this page. 

Note: ANY and EVERY time you interact with one of our Messenger bots, YOU are in control. You will never have to speak with anyone live (unless you want to) and you can immediately remove yourself by typing STOP within Messenger.

All of our bots are really cool and some of them will absolutely blow you away so don't be afraid of interacting with them. The things that you're able to do with and within Messenger are pretty amazing but we only focus on what is working RIGHT NOW. No "this could work" stuff here. Only proven marketing strategies.

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